All you need to know about B2X Customer Care Ecosystem

Everything you should know about B2X Customer Care Ecosystem

Reinventing Post sales and Technology Support services on a Single Platform. Business to Exchange (B2X) is basically managing post-sales logistics and service solutions for all electronic products. Team B2C Info Solutions help its different clients located across the globe in conceptualization, implementing, and product service setups. These include a range of efficient deployment, remote technical support to efficient maintenance, fix operations.

So if you are looking to gather important information regarding B2X, this blog prepared by our team of experts will surely clear all your doubts regarding the concept.

Let’s start

Different aspects of B2X Customer Care Ecosystem

  • Value Added Logistics- Supporting critical devices has become more than just making spare parts available and performing efficient repair operations. Today’s clients are seeking more compelling and complete solutions along with the entire product post-sales lifecycle gaining scale and innovation. With our single approach B2X addresses by taking all the responsibility to set up, implement and manage critical post-sales supply chain processes for our clients. B2C info solutions provide bespoke value-added and efficient solutions to reliable order fulfillment and onsite deployment to efficient returns logistic operations whenever your product requires.
  • Maintenance and Repair Solutions-Our single-source approach is based on a multi-vendor product support and repair partner ecosystem uniquely composed to offer preventive measures and break/Fix services either onsite. We are partnering with leading repair and service companies specialized in multiple products allowing us to build and manage the right fit service network for our clients to ease their repairing and vendor management.
  • Customer Interaction- In this competitive world, customer experience is everything and the world always supports quality services and goods. For most businesses customer satisfaction is a mission to survive in the market, that’s why we at B2C Info Solutions help brands manage all the interactions between our clients and their customers across several channels and deliver unmatchable customer service experiences.

B2C Info Solutions provides a wide range of customer support services that include technical support, a customer service portal as well all the technical advice and consultancy they require.

  • Payment & vending- Whether you are a payment service provider or operating a business-critical retail infrastructure.  We at B2C Info Solutions offer reliable and efficient service and logistics solutions to support POS, Payment, or Kiosk Systems. In addition to warehousing, configuration, and installation services. We cover wide the entire lifecycle including all the repairing and support services.
  • Computing and office devices- Give your customers the peace of mind service they actually want, B2C Info Solutions creates flawless, integrated logistics solutions for computing and offline devices. We help device manufacturers turn up sales services into a competitive advantage and an effective brand differentiator. We are well capable of supporting your customers whenever they want and can ask as many questions they want to ask.
  • Other Tech- Managed and logistics solutions powered by B2C Info Solutions will help you get the most of your post-sales service. Team B2C is a partner to many brands across the globe. We develop turnkey solutions for added logistics, customer interaction, and maintenance and repair helping tech brands expand their business faster.  What do you get here?
  1. All-in-one post-sales solutions from a single source.
  2. Flexible 4Pl operating model with enhanced scalability
  3. End-to-end logistics, customer interaction, and repair operations
  4. Scalable service solutions for any volume cluster
  5. Ideal platform for vendors with global expansion plans

Final Thoughts

B2C Info Solutions is a global post-sales and maintenance service for over 900 clients located across the globe. Our main goal is to serve clients with quality services and to stay ahead of our dynamics in terms of targeted markets. We have an expert team of 70+ technical experts assisting you at every stage right from designing, implementing, and delivering solutions that are beyond your expectations.

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